Shipping

1) How can I get free shipping?

 

a) Hong Kong Address: 

 

  • You are eligible for free delivery to all Hong Kong address for purchases over $350HKD.

 

  • Free delivery will be applicable to all industrial, commercial and residential address.

 

  • Alternatively, you may choose to use S.F Express Store Pick Up Service, S.F Express EF Locker, and S.F Express 7-11/Circle K Pick Up Service, which is also free for orders above $350HKD.

 

  • Below is the shipping cost for orders less than $350HKD to Hong Kong Address.

 

 

For the coverage of the remote areas in Hong Kong, please check out the below links:

English: http://www.sf-express.com/hk/en/download/HK_RemoteArea_EN.pdf

Chinese: http://www.sf-express.com/hk/tc/download/HK_RemoteArea_TC.pdf

  

b) Macau Address

 

  • You are eligible for free delivery to any Macau address for purchases over $500HKD.

 

  • Free delivery will be applicable to all industrial, commercial and residential address.

 

  • Alternatively, you may choose to use S.F Express Store Pick Up Service, S.F Express EF Locker, and S.F Express 7-11/Circle K Pick Up Service which is also free for orders above $500HKD.

 

  • Below is the shipping cost for orders less than $500HKD to Macau Address.

 

 

c) Other countries excluding Hong Kong and Macau

 

  • Currently, we do not provide free shipping to other countries except Hong Kong and Macau.

 

  • International delivery options are available for most countries. Please refer to the chart below for eligibility. Please contact us for orders from countries which are not shown in the chart below.

 

  • All shipping prices listed in the chart below are in HKD.

 

  • Please be aware that the actual delivery time could be varied from the estimated delivery time shown at below chart. 

 

 

 

2) How does shipping work?

 

  • A confirmation e-mail will be sent to you once you have successfully placed an order.

 

  • We will ship out your order within one working day.

 

  • Tracking codes will be sent to you in a separate email within 24 hours after your order is shipped.

 

  • Deliveries for our orders will be fulfilled by S.F Express, Yamato Delivery Express, TNT and DHL. On certain occasions, we may opt for other courier services to better suit our customers needs.

 

  

 

 

3) How much does it cost for shipping?

 

  • Cost of shipping is calculated upon checkout, and will be determined by the weight of your parcel and delivery destination. 

 

  • Alternatively, you may calculate the shipping cost with our ''Shipping Calculator'' located on the 'shopping cart' page.

 

     

     

    4) How long does it take for my order to be shipped ?

     

    • Upon ordering and payment confirmation, items will be shipped within 1 working day.

     

    5) Prohibited items which cannot be shipped internationally. 

     

    • We can ship all products internationally with the exception of perfumes, sprays and items in pressurised containers.

     

    • All Hong Kong and Macau address are NOT limited to such restrictions. 

     

     

    6) Can I change the shipping address after I have already placed an order?

     

    • Please contact us immediately if you need to change the shipping address. We will change the corresponding address as long as the parcel has not yet been shipped.