Shipping

1) How does shipping work?

 

  • A confirmation e-mail will be sent to you once you have successfully placed an order.

 

  • We will ship out your order within one working day.

 

  • Tracking codes will be sent to you in a separate email within 24 hours after your order is shipped.

 

  • Deliveries for our orders will be fulfilled by S.F Express,  Fedex, DHL and TNT. On certain occasions, we may opt for other courier services to better suit our customers needs.

 

 

 

2) How can I get free shipping?

 

a) Hong Kong Address: 

 

  • You are eligible for free delivery to all Hong Kong address for purchases over HKD$350.

 

  • Free delivery will be applicable to all industrial, commercial and residential address.

 

  • Alternatively, you may choose to use S.F Express Store Pick Up Service, S.F Express EF Locker, and S.F Express 7-11/Circle K Pick Up Service, which is also free for orders above HKD$350.

 

  • Below is the shipping cost for orders less than HKD$350 to Hong Kong Address.

 

 

For the coverage of the remote areas in Hong Kong, please check out the below links:

English: http://www.sf-express.com/hk/en/download/HK_RemoteArea_EN.pdf

Chinese: http://www.sf-express.com/hk/tc/download/HK_RemoteArea_TC.pdf

  

b) Macau Address

 

  • You are eligible for free delivery to any Macau address for purchases over HKD$350.

 

  • Free delivery will be applicable to all industrial, commercial and residential address.

 

  • Alternatively, you may choose to use S.F Express Store Pick Up Service, S.F Express EF Locker, and S.F Express 7-11/Circle K Pick Up Service which is also free for orders above HKD$350.

 

  • We currently do not accept credit cards issued from Macau. You can proceed your order with credit cards issued from other regions or countries.

 

  • You can also contact us directly to place an order through Whatsapp or Wechat. We accept Bank Transfer, Alipay and Wechat Pay.

 

  • Below is the shipping cost for orders less than HKD$350 to Macau Address.

 

 

c) Other countries excluding Hong Kong and Macau

 

  • You are eligible for free shipping to Singapore, Malaysia, South Korea, Taiwan, Thailand, Vietnam, Philippines for orders over HKD$600.

 

  • Currently, we do not provide free international shipping to countries which are not listed above.

 

  • Please refer to the below table for the shipping cost of other countries.

 

  • International delivery options are available for most countries. Please contact us for orders from countries which are not shown in the chart below.

  

  • Please be aware that the actual delivery time could be varied from the estimated delivery time shown at below chart. 

 

  • All shipping prices listed in the chart below are in HKD.

 

 

 

 

 

3) How much does it cost for shipping?

 

  • Cost of shipping is calculated upon checkout, and will be determined by the weight of your parcel and delivery destination. 

 

  • Alternatively, you may calculate the shipping cost with our ''Shipping Calculator'' located on the 'shopping cart' page.

 

     

     

    4) How long does it take for my order to be shipped ?

     

    • Upon ordering and payment confirmation, items will be shipped within 1 working day.

     

    5) Prohibited items which cannot be shipped internationally. 

     

    • We can ship all products internationally with the exception of perfumes, sprays and items in pressurised containers.

     

    • All Hong Kong and Macau address are NOT limited to such restrictions. 

     

     

    6) Can I change the shipping address after I have already placed an order?

     

    • Please contact us immediately if you need to change the shipping address. We will change the corresponding address as long as the parcel has not yet been shipped.