1. 我们的故事

Welcome to LMCHING, your portal to exquisite perfumes and skincare items from Korea and Europe. Founded in 2016 as a wholesale warehouse, we shifted to retail in 2019 - curating coveted Korean skincare brands and serving a global customer base. In 2021, we brought our discerning eye and passion for quality to Europe. LMCHING now provides over 5,000 perfume and skincare treasures from acclaimed houses like Chanel, Dior, Hermès, Sisley, La Prairie and more.

Our offerings feature rare fragrances, cutting edge serums, and innovative formulations - reflecting Korea and Europe's unmatched heritage and innovation in beauty and wellness. We take pride in sourcing authentic products that demonstrate masterful artistry and science from the continent's finest perfumers and laboratories.

在合作伙伴和客户的支持下，自2023年以来，LMCHING经历了快速增长。我们的网上平台现已提供服务到全球200多个国家。我们还成功与全球300个实体店合作，并向其供应我们的产品。这个结合线上线下的商业模式，使我们能够为全球的美容爱好者提供安心及畅快的购物体验。

To further support our global expansion, we have established branches in strategic locations. Our presence in Hong Kong, Vietnam, and Australia plays a crucial role in facilitating business operations and ensuring efficient service delivery across continents. These branches are instrumental in our mission to make high-quality skincare and beauty products accessible to a wider audience.

2. 我们的愿景

LMCHING的诞生源于创始人对韩国护肤品的热爱，并希望更加多人能够分享这份高质量的护肤体验。创始人对LMCHING的愿景很明确：在2026年，LMCHING将成为一个网上购物天堂。每个人都可以用合理的价格选购最优质的护肤产品。

In addition, since our expansion into European perfumes and skincare, we have supplemented this vision with a new passion. We aim to provide our global customer base with coveted, artisanal European fragrances and formulations previously unattainable for many people. Our goal remains unwavering - to deliver an unparalleled online shopping experience that acts as a doorway to the height of European beauty, quality and craftsmanship for all to enjoy.

3. 展示你最美丽的一面

At LMCHING, we champion the unparalleled artistry and innovation of both European skincare products and perfumery beside Korean skincare items. Our commitment is simple: to make the height of European and Korean beauty and quality accessible to all. We collaborate closely with renowned suppliers across France, Italy, Switzerland, England and beyond to offer a curated selection of over 5,000 perfumes and skincare treasures at fair prices.

4.您的满意，我们的奉献

每位LMCHING的顾客在我们心中都占有特殊的位置，因为这是您们是对LMCHING的坚定信任。我们深知优质的线上购物体验不仅只关乎产品本身，还包括了您整个购物旅程每个步骤的体现。

Rest assured, our dedicated customer service team is here to cater to every detail of your order. Your package is meticulously prepared and dispatched within 24 hours of your order placement. We enlist premium logistics services to ensure your treasures reach you swiftly and safely, so you can start your ordered items without delay.

5. 我们网站上的内容

除了销售产品以外，LMCHING还在博客分享有关韩国护肤的文章。这些文章涵盖了韩国爽肤水、润肤霜、护肤程序等主题。

Our goal is to provide valuable knowledge assisting customers in selecting the right Korean skincare items and properly applying them. These blog posts are carefully curated and edited by our team of Korean skincare experts. They have received glowing praise and feedback from readers who learned how to build optimal Korean skincare regimens from their recommendations.

基于得到广泛读者的赞誉，我们最近扩展了我们博客的内容，现正涵盖欧洲护肤及香水类产品。我们详细解析法国精华科技、解读意大利独立香水的香调，并提供专业的欧洲植物成分词汇表。

Experiencing these products firsthand has only augmented our readers’ skincare education. However, all content on our site is for informational purposes only and is not intended to be a substitute for professional medical advice, diagnosis, or treatment.

6. 我们的优势

6.1. Lightning-Fast Dispatch & Delivery:

我们了解每个客人都希望你的产品能迅速送达你的手上。这就是为什么LMCHING对我们如闪电般快速的订单处理系统感到自豪。一旦您的订单被确认，我们的专业团队将不懈努力地确保您的订单在24小时内发货。我们知道每位客户的时间都是十分宝贵。我们致力于以前所未有的速度和效率将您的产品送到您的府上。选用LMCHING的服务，令你从此告别漫长等待的沮丧，正式展开向一场极高效率的购物体验。

6.2. 优质的进阶运输选项：

LMCHING与Aramex、DHL、DPEX和FedEx®等知名物流公司建立了战略合作伙伴关系。这些合作伙伴关系使我们能够为您提供优质和有效率的运送选择。请您可以放心，我们将以最谨慎和最优先的态度处理您的订单，务求产品如期送达您的府上，让您倍感安心。

6.3. 卓越的客户服务：

在LMCHING，您的满意不仅是我们的首要任务，更是我们坚定不移的承诺。我们专业的客户服务团队都会竭诚为您提供一条龙所需的协助。我们平均客户回覆的时间仅为3小时10分钟。 LMCHING的客户团队的宗旨：满足每位客户的需要是必要的，超越客户的期望才是我们的目标。

7. 我们的奖项

After years of operation and dedicated service to our customers, we are proud to announce that we have been awarded the Google Trusted Store Badge by Google. This recognition is a great honor for us and serves as a source of motivation to further enhance the quality of our services.

Alongside our esteemed achievement of receiving the Google Trusted Store Badge, LMCHING is also proud to announce another significant accolade. We have been honored with the prestigious title of "The Most Reputable Global E-commerce Enterprise for Skincare and Beauty of the Year," awarded by BUSINESS INNOVATOR.

这个备受推崇的多媒体平台以其富有洞察力的商业信息和营销在香港而闻名。它认可了我们在护肤和美容产品上的全球电子商务领域坚定地位。

该奖项证明了我们不仅供应优质产品，还致力于提供卓越的在线购物体验，在全球范围内重新定义美容电子商务的标准。

此外，我们对客户满意度和优质服务的承诺也体现在不同平台的客户评论中。我们很高兴与大家分享，在 Trustpilot（一个以真实、公正的客户评价而闻名的平台）上，LMCHING 已被数百名客户评为令人股舞的 4.9 分（满分 5 分）。该评级真实反映了客户对我们和我们产品的信任和信心。

It motivates us to continuously strive for excellence and maintain the high standards that our customers have come to expect from LMCHING. These recognitions inspire us to uphold our mission of bringing the best in skincare and beauty to our customers worldwide, ensuring that every interaction with LMCHING is a step towards unparalleled beauty and wellness.

8. 我们的联络方式

• 公司全名：LMCHING Group Limited
• 公司简称：LMCHING
• 创办人：李妙菁
• 公司总部：香港葵涌葵昌路38号豪华工业大厦1楼A室
• 东南亚总部：越南胡志明市，第3郡，43 Nguyen Son Ha, TSA Building, 2楼全层
• 大洋洲总部: 澳洲，维多利亚州3103，博文246-250 白马路
• 电邮: yourexpert@lmching.com
• 联络电话：+85236195561
• Website: https://www.lmching.com/

我们致力为客户提供最佳的网上购物体验。帮助我们的客户愉快地购物， 并让你们一次又一次地回来，是我和 LMCHING 团队最愉快的工作动力。

您的满意是我们的执着！

希望您在 LMCHING 购物愉快！