Is LMCHING legit?
Yes. LMCHING is an online beauty retailer operated by LMCHING Group Limited, a company registered in Hong Kong in 2016. We have shipped more than 5 million orders from our Hong Kong warehouse to customers in over 200 countries, using international couriers such as FedEx and DHL. Orders are dispatched within 1 business days after payment is confirmed, and every parcel is tracked. This page sets out our company details, where our products come from, how delivery works and where you can check independent customer reviews.
Facts last verified: 23 October 2026
LMCHING at a glance
- Company
- LMCHING Group Limited, registered in Hong Kong in 2016
- Online store since
- 2016
- Orders shipped
- more than 5 million, to over 200 countries
- Ships from
- Hong Kong, by FedEx, DHL, Aramex, DPEX and other international couriers
- Dispatch time
- 1 business days after payment is confirmed
- Products
- Prestige skincare and beauty from more than 350 brands
- Customer reviews
- Independent reviews from LMCHING customers on Trustpilot
- Contact
- yourexpert@lmching.com · +852 2119 0299
Who we are
LMCHING Group Limited was founded in Hong Kong in 2016 by Li Miu Ching, our CEO. We started the business to make high-quality skincare and beauty products accessible to more people around the world. Today, we are best known for prestige skincare from brands such as SkinCeuticals, La Prairie and La Mer, and for Korean, Japanese and Thai beauty.
Our headquarters and fulfilment centre are in Hong Kong. We also have regional offices in Hong Kong, United Arab Emirates, Australia, Vietnam, which support customer service and operations across different time zones.
Company details
| Legal company name | LMCHING Group Limited |
|---|---|
| Trading name | LMCHING |
| Hong Kong Business Registration (BR) number | 66311106 |
| Hong Kong Company Registration (CR) number | 2391858 |
| Year founded | 2016 |
| Founder and CEO | Li Miu Ching |
| Registered office | Unit 9, 7/F, Houston Centre, 63 Mody Road, Tsim Sha Tsui, Kowloon, Hong Kong |
| Orders dispatched from | Hong Kong |
| Regional offices | Hong Kong, United Arab Emirates, Australia, Vietnam |
| Product range | more than 350 brands |
| Website | www.lmching.com |
You can confirm our registration on the Hong Kong Companies Registry website: https://www.cr.gov.hk
LMCHING in numbers
| Measure | Figure |
|---|---|
| Orders shipped since 2016 | more than 5 million |
| Countries delivered to | over 200 |
| Largest markets | United Kingdom, United States, Australia, Italy, Switzerland, Israel, Canada, Japan, Netherlands, United Arab Emirates, New Zealand |
| Customers who have ordered more than once | 37% |
| Average first response time from customer service | 3 hours (Monday to Friday, 9:00 a.m.–6:00 p.m. HKT) |
These figures were last checked on 23 October 2026. “Orders shipped” counts paid orders that were successfully fulfilled, and excludes cancelled, unpaid, duplicate and fully refunded orders. “Countries delivered to” includes every destination with at least one delivered order.
Are LMCHING products authentic?
Yes. Every product we sell is genuine. We source our stock from established distributors and wholesale suppliers in Hong Kong, Europe, the United Kingdom, the United States, the United Arab Emirates, South Korea and Japan. We do not buy from auction sites or unverified traders.
How we check every order
- Before dispatch: our warehouse team inspects each product for intact seals, batch codes and packaging condition.
- Expiry dates: we track the expiry date of every product through our inventory system.
- Packing: every order is packed by hand in Hong Kong to protect it in transit.
Our Authenticity Commitment
We are committed to selling only authentic products, sourced from brand distributors and authorised suppliers.
If you have any questions about a product you received, please email yourexpert@lmching.com with your order number and clear photos of the item, batch code, and packaging. Our team will work with our supplier to verify the product details and address your concerns, so you can shop with confidence.
How your order reaches you
When will my order be dispatched?
Orders are dispatched within 1 business days after payment is confirmed. Orders placed after 6:00 p.m. Hong Kong Time (HKT) are processed from 9:00 a.m. HKT on the next business day. You will receive an order confirmation email as soon as your order is placed, and a separate email with your tracking number within 48 hours of dispatch.
When will I receive my order?
Delivery usually takes 1–3 business days after dispatch. Dispatch time covers preparing and packing your order; delivery time starts once the courier collects it. Local customs checks may add extra time.
Delivery by destination
| Destination | Courier | Delivery after dispatch | Free shipping on orders of | Duties and import taxes |
|---|---|---|---|---|
| United Kingdom | FedEx | 3–7 business days | GBP£95 | Paid by the customer |
| United States | DHL or FedEx | 3–7 business days | US$150 | Paid by the customer |
| Australia | FedEx | 3–7 business days | AUD$195 | Paid by the customer |
| Switzerland | FedEx | 3–7 business days | CHF Fr102 | Paid by the customer |
| Canada | DHL | 3–7 business days | CAD$232 | Paid by the customer |
| United Arab Emirates | Aramex | 3–7 business days | AED Dh469 | Paid by the customer |
| Germany | FedEx | 3–7 business days | EUR€109 | Paid by the customer |
| Singapore | DPEX or FedEx | 3–7 business days | SGD$129 | Paid by the customer |
We also ship with Aramex and DPEX to other destinations, and use SF Express for deliveries within Hong Kong. The courier used for your order depends on your destination. You can follow your parcel at any time using the tracking link in your dispatch email. See every destination on our Delivery page.
Will I have to pay customs duties or import tax?
Possibly. Depending on your country, your order value and local customs rules, your parcel may be subject to customs duties, import taxes, VAT or GST, and customs handling fees. Where these charges apply, they are the customer’s responsibility. For full details, see our Delivery page.
What customers say
You can read independent reviews from LMCHING customers on Trustpilot.
What we have improved
We listen to every review, including critical ones. Some customers have told us about shipping delays, slow tracking updates and slow replies to order enquiries. Since 1 October 2026, we have:
- strengthened our daily checks on courier tracking;
- started contacting customers proactively when a parcel is delayed; and
- streamlined how our customer service team handles enquiries about existing orders.
We aim to respond to every order-related review and enquiry within 2 business days. If you need help with an existing order, email yourexpert@lmching.com with your order number.
Is it safe to pay on LMCHING?
Yes. Our store runs on Shopify, and payments are processed through a secure, PCI DSS-compliant payment gateway with SSL/TLS encryption. LMCHING never sees or stores your full card details.
Accepted payment methods: Visa, Mastercard, American Express, UnionPay, Discover, FPS, AlipayHK, Alipay (RMB), WeChat Pay HK and WeChat Pay (RMB).
You are charged in the currency shown at checkout. Please check your order total before you pay. Your bank or card issuer may add its own currency conversion or foreign transaction fees.
What if something goes wrong?
Contact yourexpert@lmching.com if your order arrives damaged, contains the wrong item or has not arrived.
Damaged or incorrect items
Please tell us within 3 days of delivery. Include your order number and photos of the items and packaging. We will investigate and offer a suitable solution, such as a replacement or a refund.
Delayed or missing parcels
If your parcel is delayed, we will investigate with the courier. A parcel is treated as lost once the courier confirms it as lost. We will then offer a suitable solution, such as a replacement or a refund.
Cancellations and refunds
Orders are processed as soon as they are placed, so they cannot be cancelled. Approved refunds are issued to the original payment method within 10 business days. Your bank or payment provider may need additional time to credit the refund to your account.
- Support hours:
- Monday to Friday, 9:00 a.m.–6:00 p.m. HKT
- Full returns policy:
- Returns and refunds in our Help Centre
Check us for yourself
We encourage you to check our business details and customer feedback independently.
- Hong Kong Companies Registry (search for "LMCHING Group Limited")
- Trustpilot
- Google Business Profile
- TikTok
Awards and press coverage
- 2024: Most Innovative Enterprise Award, Most Prestigious Global E-commerce Enterprise for Skincare and Cosmetics, presented by Business Innovator (Hong Kong). Article · Video
- 2024: Outstanding Global E-commerce Enterprise for Skincare and Cosmetics, Capital Outstanding E-commerce and Technology Awards, presented by Capital magazine (Hong Kong). Article · Video
Contact us
- yourexpert@lmching.com
- +852 6812 8015
- Phone
- +852 2119 0299
- Office
- Unit 9, 7/F, Houston Centre, 63 Mody Road, Tsim Sha Tsui, Kowloon, Hong Kong
- Opening hours
- Monday to Friday, 9:00 a.m.–6:00 p.m. HKT
Frequently asked questions
Is LMCHING a legit website?
Yes. LMCHING is operated by LMCHING Group Limited, a company registered in Hong Kong in 2016. We have shipped more than 5 million orders to customers in over 200 countries. You can verify our registration with the Hong Kong Companies Registry, read independent reviews on Trustpilot, and check our delivery and returns policies using the links on this page.
Are LMCHING products authentic?
Yes. Every product we sell is genuine and sourced from established distributors and wholesale suppliers. Before dispatch, our warehouse team checks each item’s seals, batch code and packaging. If you have any concerns about a product, email yourexpert@lmching.com with your order number and photos. If an item is found not to be genuine, we will refund you in full.
Why are LMCHING prices lower than the brand’s official website?
Our prices can be lower because we buy in large volumes at wholesale prices from our suppliers. Prices vary by product, market and promotion. To compare the full cost, check the product size, shipping charge and any import taxes for your country before ordering.
Where does LMCHING ship from?
All orders ship from our warehouse in Hong Kong. International orders are sent by FedEx, DHL, Aramex or DPEX, depending on your destination, and Hong Kong orders are sent by SF Express. You will receive a tracking number by email within 48 hours of dispatch.
How long does delivery take to the UK, US or Australia?
Orders are dispatched within 1 business days after payment is confirmed. Delivery then usually takes 3–7 business days to the United Kingdom, the United States and Australia. Local customs checks can occasionally add time. See our Delivery page for current options to your country.
Will I have to pay customs duties or import tax?
Possibly. Customs duties, import taxes, VAT or GST, and customs handling fees may apply, depending on your destination, your order value and local customs rules. Where these charges apply, they are the customer’s responsibility.
Is it safe to pay on LMCHING?
Yes. Our store runs on Shopify, and payments are processed through a secure, PCI DSS-compliant gateway with SSL/TLS encryption. LMCHING never stores your full card details. We accept Visa, Mastercard, American Express, UnionPay, Discover, FPS, AlipayHK, Alipay (RMB), WeChat Pay HK and WeChat Pay (RMB).
What if my order arrives damaged or does not arrive?
Contact yourexpert@lmching.com within 3 days of delivery with your order number and photos of the damaged or incorrect item. We will investigate and offer a suitable solution. If your parcel does not arrive, we will investigate with the courier and offer a solution once the courier confirms the parcel is lost.
Can I cancel my order?
Orders are processed as soon as they are placed, so they cannot be cancelled. If there is a problem with your order after delivery, contact yourexpert@lmching.com and we will help.
How long do refunds take?
Approved refunds are issued to your original payment method within 10 business days. Your bank or payment provider may need additional time to credit the refund to your account.
