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FAQs
How do I get free shipping?
To find out the shipping cost and free shipping threshold for each country, please visit the link below.
What are LMCHING'S Shipping Options?
All International orders will be fulfilled by Aramex, DHL, DPEX and Fedex.
Orders from Hong Kong and Macau will be fulfilled by SF Express.
On certain occasions, we may opt for other courier services to better suit our customers needs.
When will my order be dispatched?
Upon ordering and payment confirmation, items will be shipped within 1 working day.
A confirmation e-mail will be sent to you once you have successfully placed an order.
Tracking code will be sent to you in a separate email within 24 hours after your order is shipped.
When will I receive my order?
The estimated time for delivery to any Hong Kong and Macau address would be 2 business days.
The estimated time for delivery to all other international countries would be 4 business days after the order has been dispatched from our warehouse.
What are the payment options available?
We accept all major credit cards including Visa, MasterCard, American Express, UnionPay, and Discover.
Our system also supports FPS, AlipayHK, Alipay(RMB), WeChat Pay HK, and WeChat Pay (RMB).
How do I qualify for wholesale pricing?
We currently only allow companies or resellers to become our wholesaler.
Proof of company details including business registration, official website, social media accounts might need to be provided in order to qualify for our wholesale pricing.
Please contact us via email for more details.
Email : yourexpert@lmching.com
Who is responsible for custom charges?
Your items may be subjected to local customs fees and import duties. These charges are to be paid by the customer if imposed.
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Animal Sponsorship Foundation
LMCHING is currently sponsoring resident cats and dogs at the SAA (Society For Abandoned Animals). Our mission is to help abandoned, stray, old and sick animals.
