Help Centre

How can we help?

Find answers to common questions about shipping, payment, taxes and duties, returns, refunds, and wholesale enquiries. Select a topic below to get started.

Answers on shipping, payment, duties, returns and wholesale.

Shipping

When will my order be dispatched?

Orders are typically dispatched within one business day after payment has been confirmed.

You will receive an order-confirmation email once your purchase has been successfully placed. A separate email containing your tracking number will be sent within 24 hours after your order has been dispatched.

What shipping carriers does LMCHING use?

International orders may be shipped via Aramex, DHL, DPEX, FedEx, or SF Express.

In certain circumstances, an alternative courier service may be used to provide the most suitable delivery option for the destination and order.

How can I qualify for free shipping?

Free-shipping thresholds vary by destination. Please visit the Delivery Information page for country-specific shipping costs and free-shipping eligibility.

Delivery Information

How much does shipping cost?

Shipping charges are calculated at checkout and depend on the parcel’s weight and delivery destination.

For detailed shipping rates by country, please visit the Delivery Information page.

Delivery Information

Can I change my shipping address after placing an order?

Please contact us as soon as possible if you need to update your shipping address. The change can only be made if your order has not yet been dispatched.

When will I receive my order?

Delivery usually takes approximately 3–7 business days after your order has been dispatched from the warehouse.

Payment

What payment methods do you accept?

Major credit cards are accepted, including Visa, Mastercard, American Express, UnionPay, and Discover.

The system also supports FPS, AlipayHK, Alipay (RMB), WeChat Pay HK, and WeChat Pay (RMB).

Taxes and Duties

Who is responsible for customs charges?

Orders may be subject to local customs fees, taxes, or import duties upon arrival in the destination country. Where applicable, these charges are the customer’s responsibility.

Returns, Cancellations and Refunds

Can I cancel or amend my order after placing it?

Order cancellations are not accepted once an order has been placed. However, items in the order may still be amended, provided that the order has not yet been dispatched. Please contact us as soon as possible to request an amendment.

My order has been returned to the sender. Can it be shipped again?

Yes. The order can be resent once the additional shipping fee has been paid.

Customers are responsible for any loss or additional charges resulting from an incorrect or incomplete shipping address.

I received an item that I did not order. What should I do?

Every order is carefully checked and packed before dispatch. However, if an incorrect item is received, please contact customer service immediately for assistance.