FAQs

Upon ordering and payment confirmation, items will be shipped within 1 working day.

A confirmation e-mail will be sent to you once you have successfully placed an order.

Tracking code will be sent to you in a separate email within 24 hours after your order is shipped.

The estimated time for delivery to any Hong Kong and Macau address would be 2 business days.

The estimated time for delivery to all other international countries would be 4 business days after the order has been dispatched from our warehouse.

All International orders will be fulfilled by Aramex, DHL, DPEX and Fedex.

Orders from Hong Kong and Macau will be fulfilled by SF Express.

On certain occasions, we may opt for other courier services to better suit our customers needs.

For orders over US$45 / EUR€40 / HK$350, you are eligible for free shipping to Hong Kong and Macau.

For orders over US$75 / EUR€69 / HK$599, you are eligible for free shipping to Brunei, Cambodia, China, Indonesia, Japan, Laos, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, Vietnam.

For orders over US$129 / EUR€119 / HK$999, you are eligible for free shipping to Andorra, Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, India, Ireland, Italy, Liechtenstein, Luxembourg, Monaco, Mongolia, Netherlands, New Zealand, Norway, Portugal, Sweden, Switzerland, United Arab Emirates, United Kingdom, United States.

For orders over US$189 / EUR€179 / HK$1499, you are eligible for free shipping to Bahrain, Bangladesh, Bulgaria, Croatia, Cyprus, Czech Republic, Egypt, Estonia, Greenland, Hungary, Iceland, Israel, Jordan, Kuwait, Latvia, Lithuania, Malta, Oman, Poland, Pakistan, Qatar, Romania, San Marino, Saudi Arabia, Slovakia, Slovenia, Sri Lanka, Turkey, Vatican City.

For orders over US$299 / EUR€285 / HK$2399, you are eligible for free shipping to Anguilla, Antigua & Barbuda, Argentina, Aruba, Bahama, Barbados, Belize, Bermuda, Bolivia, Brazil, British Virgin Islands, Caribbean Netherlands, Cayman Islands, Chile, Colombia, Cook Islands, Costa Rica, Curacao, Djibouti, Dominica, Dominican Republic, Ecuador, El Salvador, Fiji, French Guiana, French Polynesia, Gibraltar, Grenada, Guadeloupe, Guam, Guatemala, Guyana, Haiti, Honduras, Jamaica, Kenya, Marshall Islands, Martinique, Micronesia, Montserrat,New Caledonia, Nicaragua, Nigeria, Northern Mariana Islands, Palau, Panama, Papua New Guinea, Paraguay, Peru,Saint Lucia, Samoa, Serbia, South Africa, St. Kitts and Nevis, St. Maarten, St. Martin, St. Vincent & the Grenadines, Suriname, Tanzania, Tonga, Trinidad & Tobago, Turks & Caicos Islands, U.S. Virgin Islands, Uganda, Uruguay, Vanuatu, Wallis & Futuna.

For orders over US$399 / EUR€379 / HK$3199, you are eligible for free shipping to Benin, Burkina Faso, Burundi, Ghana, Lesotho, Mauritius, Morocco, Namibia, Rwanda, Sierra Leone, Somalia, Togo, Zambia.

For orders over US$499 / EUR€475 / HK$3999, you are eligible for free shipping to Angola, Bhutan, Botswana, Liberia, Maldives, Mozambique, Nepal, Timor-Leste.

Remark:

1. We have temporarily suspended shipment for Mexico & Spain due to custom restrictions.

2. Currently, we do not provide free international shipping to countries which are not listed above. You may calculate the shipping cost upon checkout for the countries listed below.

We accept all major credit cards including Visa, MasterCard, American Express, UnionPay, and Discover.

Our system also supports FPS, AlipayHK, Alipay(RMB), WeChat Pay HK, and WeChat Pay (RMB).

For crypto payments, we accept Bitcoin, Bitcoin Cash, Dai, Dogecoin, Ethereum, Litecoin, USD Coin. All of these cryptocurrencies will be transacted via Coinbase.

If you would like to place your order directly with us, please contact our support team via 

Whatsapp (Global): +1 213-397-3800 

or 

WhatsApp (Hong Kong & Macau): +852 6636-3079

We accept bank transfer, FPS, Payme, AlipayHK, Alipay(RMB), WeChat Pay HK, and WeChat Pay (RMB), Octopus and Tap & Go for manual payment.

Your items may be subjected to local customs fees and import duties. These charges are to be paid by the customer if imposed.

We currently only allow companies or resellers to become our wholesaler.

Proof of company details including business registration, official website, social media accounts might need to be provided in order to qualify for our wholesale pricing.

Please contact us via email or whatsapp for more details.

Email : yourexpert@lmching.com

Whatsapp (Global Client) : +1 213-397-3800

Whatsapp (Hong Kong & Macau) : +852 6636-3079

Upon ordering and payment confirmation, items will be shipped within 1 working day.

A confirmation e-mail will be sent to you once you have successfully placed an order.

Tracking code will be sent to you in a separate email within 24 hours after your order is shipped.

All International orders will be fulfilled by DHL, DPEX and Fedex.

Orders from Hong Kong and Macau will be fulfilled by SF Express.

On certain occasions, we may opt for other courier services to better suit our customers needs.

Cost of shipping is calculated upon checkout, and will be determined by the weight of your parcel and delivery destination.

Please contact us immediately if you need to change the shipping address. We will change the corresponding address as long as the parcel has not yet been shipped.

The estimated time for delivery would be 4 business days after your order has been dispatched from our warehouse.

All International orders will be fulfilled by Aramex, DHL, DPEX and Fedex.

On certain occasions, we may opt for other courier services to better suit our customers needs.

For orders over US$45 / EUR€40 / HK$350, you are eligible for free shipping to Hong Kong and Macau.

For orders over US$75 / EUR€69 / HK$599, you are eligible for free shipping to Brunei, Cambodia, China, Indonesia, Japan, Laos, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, Vietnam.

For orders over US$129 / EUR€119 / HK$999, you are eligible for free shipping to Andorra, Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, India, Ireland, Italy, Liechtenstein, Luxembourg, Monaco, Mongolia, Netherlands, New Zealand, Norway, Portugal, Sweden, Switzerland, United Arab Emirates, United Kingdom, United States.

For orders over US$189 / EUR€179 / HK$1499, you are eligible for free shipping to Bahrain, Bangladesh, Bulgaria, Croatia, Cyprus, Czech Republic, Egypt, Estonia, Greenland, Hungary, Iceland, Israel, Jordan, Kuwait, Latvia, Lithuania, Malta, Oman, Poland, Pakistan, Qatar, Romania, San Marino, Saudi Arabia, Slovakia, Slovenia, Sri Lanka, Turkey, Vatican City.

For orders over US$299 / EUR€285 / HK$2399, you are eligible for free shipping to Anguilla, Antigua & Barbuda, Argentina, Aruba, Bahama, Barbados, Belize, Bermuda, Bolivia, Brazil, British Virgin Islands, Caribbean Netherlands, Cayman Islands, Chile, Colombia, Cook Islands, Costa Rica, Curacao, Djibouti, Dominica, Dominican Republic, Ecuador, El Salvador, Fiji, French Guiana, French Polynesia, Gibraltar, Grenada, Guadeloupe, Guam, Guatemala, Guyana, Haiti, Honduras, Jamaica, Kenya, Marshall Islands, Martinique, Micronesia, Montserrat,New Caledonia, Nicaragua, Nigeria, Northern Mariana Islands, Palau, Panama, Papua New Guinea, Paraguay, Peru,Saint Lucia, Samoa, Serbia, South Africa, St. Kitts and Nevis, St. Maarten, St. Martin, St. Vincent & the Grenadines, Suriname, Tanzania, Tonga, Trinidad & Tobago, Turks & Caicos Islands, U.S. Virgin Islands, Uganda, Uruguay, Vanuatu, Wallis & Futuna.

For orders over US$399 / EUR€379 / HK$3199, you are eligible for free shipping to Benin, Burkina Faso, Burundi, Ghana, Lesotho, Mauritius, Morocco, Namibia, Rwanda, Sierra Leone, Somalia, Togo, Zambia.

For orders over US$499 / EUR€475 / HK$3999, you are eligible for free shipping to Angola, Bhutan, Botswana, Liberia, Maldives, Mozambique, Nepal, Timor-Leste.

Remark:

1. We have temporarily suspended shipment for Mexico & Spain due to custom restrictions.

2. Currently, we do not provide free international shipping to countries which are not listed above. You may calculate the shipping cost upon checkout for the countries listed below.

Cost of shipping is calculated upon checkout, and will be determined by the weight of your parcel and delivery destination.

The estimated time for delivery would be 2 business days after your order has been dispatched from our warehouse.

All orders will be fulfilled by S.F Express.

1. SF Express Pick-Up Stores
   
2. EF Lockers
3. 7-Eleven Convenience Stores
4. Circle K Convenience Stores
5. Industrial/Commercial/Retail addresses
6. Residential addresses

You are eligible for free delivery for purchases over HK$350.

Free delivery will be applicable to all industrial, commercial and residential address.

You may choose to use S.F Express Self Pick Up Service which is also free for orders above HK$350.

1. SF Express Pick-Up Stores (http://bit.ly/2PdBaQQ / http://bit.ly/3tJbsTi)
2. EF Lockers (http://bit.ly/3dL1V8K)
3. 7-Eleven Convenience Stores (http://bit.ly/2Pi2j5i)
4. Circle K Convenience Stores (http://bit.ly/2Pi2j5i)
   

Erstes KG: HK$30

Preis pro weitere 0,5 kg: HK$6

Follow the steps below:

1. Click ''checkout'' at cart.
   
2. Under shipping address, enter a S.F express point at the address column you would like to pick up from.
3. Click ''continue to shipping'' to proceed.
   

We will send you a SF express tracking code via email after your order is shipped.

You will also receive a SMS once your parcel has arrived at the pick up location.

We accept all major credit cards including Visa, MasterCard, American Express, UnionPay, and Discover.

Our system also supports FPS, AlipayHK, Alipay(RMB), WeChat Pay HK, and WeChat Pay (RMB).

For crypto payments, we accept Bitcoin, Bitcoin Cash, Dai, Dogecoin, Ethereum, Litecoin, USD Coin. All of these cryptocurrencies will be transacted via Coinbase.

If you would like to place your order directly with us, please contact our support team via 

Whatsapp (Global): +1 213-397-3800 

or 

WhatsApp (Hong Kong & Macau): +852 6636-3079

We accept bank transfer, FPS, Payme, AlipayHK, Alipay(RMB), WeChat Pay HK, and WeChat Pay (RMB), Octopus and Tap & Go for manual payment.

If you would like to place your order directly with us, please contact our support team via Whatsapp (Global): +1 213-397-3800 

or 

WhatsApp (Hong Kong & Macau): +852 6636-3079

We accept bank transfer, FPS, Payme, AlipayHK, Alipay(RMB), WeChat Pay HK, and WeChat Pay (RMB), Octopus and Tap & Go for manual payment.

Your items may be subjected to local customs fees and import duties. These charges are to be paid by the customer if imposed.

We apologize that it will not be possible to exchange items once the parcels are shipped. Please contact us immediately for any change of order before we ship.

We are able to ship the items again once the buyer has paid the additional shipping fees.

Buyers will be liable for the losses due to any incorrect shipping address provided.

Every customer's order is packed and checked thoroughly prior to shipping. However, if the items turn out to be different from what you purchased, please contact us immediately.

We currently only allow companies or resellers to become our wholesaler.

Proof of company details including business registration, official website, social media accounts might need to be provided in order to qualify for our wholesale pricing.

Please contact us via email or whatsapp for more details.

Email : yourexpert@lmching.com

Whatsapp (Global Client) : +1 213-397-3800

Whatsapp (Hong Kong & Macau) : +852 6636-3079