LMCHING Group - FAQ

FAQs

Upon ordering and payment confirmation, items will be shipped within 1 working day.


A confirmation e-mail will be sent to you once you have successfully placed an order.


Tracking code will be sent to you in a separate email within 24 hours after your order is shipped.

The estimated time for delivery to any Hong Kong and Macau address would be 2 business days.


The estimated time for delivery to all other international countries would be 4 business days after the order has been dispatched from our warehouse.

All International orders will be fulfilled by DHL, Dpex, Fedex.


Orders from Hong Kong and Macau will be fulfilled by SF Express.


On certain occasions, we may opt for other courier services to better suit our customers needs.

For orders over HKD$350, you are eligible for free shipping to Hong Kong and Macau.



For orders over HKD$499, you are eligible for free shipping to China, Japan, Malaysia, Singapore, South Korea, Taiwan, Thailand.



For orders over HKD$799, you are eligible for free shipping to Australia, Austria, Belgium, Brunei, Cambodia, Canada, Denmark, Finland, France, Germany, Greece, India, Indonesia, Ireland, Italy, Laos, Luxembourg, Mexico, Monaco, Mongolia, Netherlands, New Zealand, Norway, Philippines, Sweden, Switzerland, United Kingdom, United States, Vietnam.



For orders over HKD$1499, you are eligible for free shipping to Bahamas, Bahrain, Bangladesh, Barbados, Bhutan, British Virgin Islands, Bulgaria, Cayman Islands, Croatia, Curaçao, Cyprus, Czech Republic, Dominican Republic, Egypt, Estonia, Fiji, French Polynesia, Haiti, Hungary, Greenland, Grenada, Israel, Jamaica, Jordan, Kuwait, Latvia, Lithuania, Lebanon, Maldives, Malta, Martinique, Nepal, New Caledonia, Oman, Poland, Portugal, Pakistan,Qatar, Romania, Russia, San Marino, Slovakia, Slovenia, Spain, Sri Lanka, Turkey, United Arab Emirates, Vatican City.



Currently, we do not provide free international shipping to countries which are not listed above. You may calculate the shipping cost upon checkout for the countries listed below.


A-C: Afghanistan, Åland Islands, Albania, Algeria, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Ascension Island, Azerbaijan, Belize, Benin, Bermuda, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, British Indian Ocean Territory, Burkina Faso, Burundi, Cameroon, Cape Verde, Caribbean Netherlands, Central African Republic, Chad, Chile, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Côte d’Ivoire.


D-K: Djibouti, Dominica, Ecuador, El Salvador, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, French Guiana, French Southern Territories, Gabon, Gambia, Georgia, Ghana, Gibraltar, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Honduras, Iceland, Isle of Man, Jersey, Kazakhstan, Kenya, Kiribati, Kosovo, Kyrgyzstan.


L-P: Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mayotte, Moldova, Montenegro, Montserrat, Morocco, Mozambique, Namibia, Nauru, Netherlands Antilles, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Macedonia, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Pitcairn Islands.


R-S: Réunion, Rwanda, Samoa, São Tomé & Príncipe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Sint Maarten, Solomon Islands, Somalia, South Africa, South Georgia & South Sandwich Islands, South Sudan, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Sudan, Suriname, Svalbard & Jan Mayen.


T-Z: Tanzania, Tajikistan, Timor-Leste, Togo, Tokelau, Tonga, Trinidad & Tobago, Tristan da Cunha, Tunisia, Turkmenistan, Turks & Caicos Islands, Tuvalu, U.S. Outlying Islands, Uganda, Ukraine, Uruguay, Uzbekistan, Vanuatu, Venezuela, Wallis & Futuna, Western Sahara, United States (3 states - Guam, Northern Mariana Islands, U.S. Virgin Islands), Zambia, Zimbabwe.

We accept all major credit cards including Visa, MasterCard, American Express, UnionPay, and Discover.


Our system also supports FPS, AlipayHK, Alipay(RMB), WeChat Pay HK, and WeChat Pay (RMB).


For crypto payments, we accept Bitcoin, Bitcoin Cash, Dai, Dogecoin, Ethereum, Litecoin, USD Coin. All of these cryptocurrencies will be transacted via Coinbase.




You may also choose to pay via Atome.


Atome allows you to buy now and pay later. Your payment will be spilt into 3 equal installments over 3 months with 0% interest. No hidden fee.


The cost of your purchase is divided into 3 interest-free installments. Pay only 1/3 upfront with credit cards, receive the items first and pay the remaining later. The balance amount will be automatically deducted over the next two months. 


Installment payments via Atome is currently available to Hong Kong customers only.



Contact our support team via WhatsApp: +852 92988285 or Wechat: lmching_group If you would like to place your order directly with us.


We accept bank transfer, FPS, Payme, AlipayHK, Alipay(RMB), WeChat Pay HK, and WeChat Pay (RMB), Octopus and Tap & Go for manual payment.

Your items may be subjected to local customs fees and import duties. These charges are to be paid by the customer if imposed.

We currently only allow companies or resellers to become our wholesaler.


Proof of company details including business registration, official website, social media accounts might need to be provided in order to qualify for our wholesale pricing.


Please contact us via Email: yourexpert@lmching.com or Whatsapp: +852 92988295 for more details.

Upon ordering and payment confirmation, items will be shipped within 1 working day.


A confirmation e-mail will be sent to you once you have successfully placed an order.


Tracking code will be sent to you in a separate email within 24 hours after your order is shipped.

All International orders will be fulfilled by DHL, Dpex, Fedex.


Orders from Hong Kong and Macau will be fulfilled by SF Express.


On certain occasions, we may opt for other courier services to better suit our customers needs.

Cost of shipping is calculated upon checkout, and will be determined by the weight of your parcel and delivery destination.


Please contact us immediately if you need to change the shipping address. We will change the corresponding address as long as the parcel has not yet been shipped.

The estimated time for delivery would be 4 business days after your order has been dispatched from our warehouse.

All International orders will be fulfilled by DHL, Dpex, Fedex.


On certain occasions, we may opt for other courier services to better suit our customers needs.

For orders over HKD$350, you are eligible for free shipping to Hong Kong and Macau.



For orders over HKD$499, you are eligible for free shipping to China, Japan, Malaysia, Singapore, South Korea, Taiwan, Thailand.



For orders over HKD$799, you are eligible for free shipping to Australia, Austria, Belgium, Brunei, Cambodia, Canada, Denmark, Finland, France, Germany, Greece, India, Indonesia, Ireland, Italy, Laos, Luxembourg, Mexico, Monaco, Mongolia, Netherlands, New Zealand, Norway, Philippines, Sweden, Switzerland, United Kingdom, United States, Vietnam.



For orders over HKD$1499, you are eligible for free shipping to Bahamas, Bahrain, Bangladesh, Barbados, Bhutan, British Virgin Islands, Bulgaria, Cayman Islands, Croatia, Curaçao, Cyprus, Czech Republic, Dominican Republic, Egypt, Estonia, Fiji, French Polynesia, Haiti, Hungary, Greenland, Grenada, Israel, Jamaica, Jordan, Kuwait, Latvia, Lithuania, Lebanon, Maldives, Malta, Martinique, Nepal, New Caledonia, Oman, Poland, Portugal, Pakistan,Qatar, Romania, Russia, San Marino, Slovakia, Slovenia, Spain, Sri Lanka, Turkey, United Arab Emirates, Vatican City.



Currently, we do not provide free international shipping to countries which are not listed above. You may calculate the shipping cost upon checkout for the countries listed below.


A-C: Afghanistan, Åland Islands, Albania, Algeria, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Ascension Island, Azerbaijan, Belize, Benin, Bermuda, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, British Indian Ocean Territory, Burkina Faso, Burundi, Cameroon, Cape Verde, Caribbean Netherlands, Central African Republic, Chad, Chile, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Côte d’Ivoire.


D-K: Djibouti, Dominica, Ecuador, El Salvador, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, French Guiana, French Southern Territories, Gabon, Gambia, Georgia, Ghana, Gibraltar, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Honduras, Iceland, Isle of Man, Jersey, Kazakhstan, Kenya, Kiribati, Kosovo, Kyrgyzstan.


L-P: Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mayotte, Moldova, Montenegro, Montserrat, Morocco, Mozambique, Namibia, Nauru, Netherlands Antilles, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Macedonia, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Pitcairn Islands.


R-S: Réunion, Rwanda, Samoa, São Tomé & Príncipe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Sint Maarten, Solomon Islands, Somalia, South Africa, South Georgia & South Sandwich Islands, South Sudan, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Sudan, Suriname, Svalbard & Jan Mayen.


T-Z: Tanzania, Tajikistan, Timor-Leste, Togo, Tokelau, Tonga, Trinidad & Tobago, Tristan da Cunha, Tunisia, Turkmenistan, Turks & Caicos Islands, Tuvalu, U.S. Outlying Islands, Uganda, Ukraine, Uruguay, Uzbekistan, Vanuatu, Venezuela, Wallis & Futuna, Western Sahara, United States (3 states - Guam, Northern Mariana Islands, U.S. Virgin Islands), Zambia, Zimbabwe.

Cost of shipping is calculated upon checkout, and will be determined by the weight of your parcel and delivery destination.

The estimated time for delivery would be 2 business days after your order has been dispatched from our warehouse.

All orders will be fulfilled by S.F Express.

  1. SF Express Pick-Up Stores
  2. EF Lockers
  3. 7-Eleven Convenience Stores
  4. Circle K Convenience Stores
  5. Industrial/Commercial/Retail addresses
  6. Residential addresses

You are eligible for free delivery for purchases over HK$350.


Free delivery will be applicable to all industrial, commercial and residential address.


You may choose to use S.F Express Self Pick Up Service which is also free for orders above HK$350.



  1. SF Express Pick-Up Stores (http://bit.ly/2PdBaQQ / http://bit.ly/3tJbsTi)
  2. EF Lockers (http://bit.ly/3dL1V8K)
  3. 7-Eleven Convenience Stores (http://bit.ly/2Pi2j5i)
  4. Circle K Convenience Stores (http://bit.ly/2Pi2j5i)


First KG: HK$30

Rate per subsequent 0.5kg: HK$6

Follow the steps below:

  1. Click ''checkout'' at cart.
  2. Under shipping address, enter a S.F express point at the address column you would like to pick up from.
  3. Click ''continue to shipping'' to proceed.


We will send you a SF express tracking code via email after your order is shipped.


You will also receive a SMS once your parcel has arrived at the pick up location.

The estimated time for delivery would be 2 business days after your order has been dispatched from our warehouse.

All orders will be fulfilled by S.F Express.

  1. SF Express Pick-Up Stores/li>
  2. EF Lockers
  3. 7-Eleven Convenience Stores
  4. Circle K Convenience Stores
  5. Industrial/Commercial/Retail addresses
  6. Residential addresses

You are eligible for free delivery for purchases over HK$350.

Free delivery will be applicable to all industrial, commercial and residential address.

You may choose to use S.F Express Self Pick Up Service which is also free for orders above HK$350.



  1. SF Express Pick-Up Stores (http://bit.ly/2PdBaQQ / http://bit.ly/3tJbsTi)
  2. EF Lockers (http://bit.ly/3dL1V8K)
  3. 7-Eleven Convenience Stores (http://bit.ly/2Pi2j5i)
  4. Circle K Convenience Stores (http://bit.ly/2Pi2j5i)

First KG: HK$34

Rate per subsequent 0.5kg: HK$6

Follow the steps below:


  1. Click ''checkout'' at cart.
  2. Under delivery option, select Pick up at EF locker, S.F Express store...etc.
  3. Choose the address you would like to pick up from.
  4. Click ''continue to checkout''.

We will send you a SF express tracking code via email after your order is shipped.


You will also receive a SMS once your parcel has arrived at the pick up location.