1. 我們的故事

Welcome to LMCHING, your portal to exquisite perfumes and skincare items from Korea and Europe. Founded in 2016 as a wholesale warehouse, we shifted to retail in 2019 - curating coveted Korean skincare brands and serving a global customer base. In 2021, we brought our discerning eye and passion for quality to Europe. LMCHING now provides over 5,000 perfume and skincare treasures from acclaimed houses like Chanel, Dior, Hermès, Sisley, La Prairie and more.

Our offerings feature rare fragrances, cutting edge serums, and innovative formulations - reflecting Korea and Europe's unmatched heritage and innovation in beauty and wellness. We take pride in sourcing authentic products that demonstrate masterful artistry and science from the continent's finest perfumers and laboratories.

在合作夥伴和客戶的支持下，自2023年以來，LMCHING經歷了快速增長。我們的網上平台現已提供服務到全球200多個國家。我們還成功與全球300個實體店合作，並向其供應我們的產品。這個結合線上線下的商業模式，使我們能夠為全球的美容愛好者提供安心及暢快的購物體驗。

To further support our global expansion, we have established branches in strategic locations. Our presence in Hong Kong, Vietnam, and Australia plays a crucial role in facilitating business operations and ensuring efficient service delivery across continents. These branches are instrumental in our mission to make high-quality skincare and beauty products accessible to a wider audience.

2. 我們的願景

LMCHING的誕生源於創始人對韓國護膚品的熱愛，並希望更加多人能夠分享這份高質量的護膚體驗。創始人對LMCHING的願景很明確：在2026年，LMCHING將成為一個網上購物天堂。每個人都可以用合理的價格選購最優質的護膚產品。

In addition, since our expansion into European perfumes and skincare, we have supplemented this vision with a new passion. We aim to provide our global customer base with coveted, artisanal European fragrances and formulations previously unattainable for many people. Our goal remains unwavering - to deliver an unparalleled online shopping experience that acts as a doorway to the height of European beauty, quality and craftsmanship for all to enjoy.

3. 展示你最美麗的一面

At LMCHING, we champion the unparalleled artistry and innovation of both European skincare products and perfumery beside Korean skincare items. Our commitment is simple: to make the height of European and Korean beauty and quality accessible to all. We collaborate closely with renowned suppliers across France, Italy, Switzerland, England and beyond to offer a curated selection of over 5,000 perfumes and skincare treasures at fair prices.

4.您的滿意，我們的奉獻

每位LMCHING的顧客在我們心中都佔有特殊的位置，因為這是您們是對LMCHING的堅定信任。我們深知優質的線上購物體驗不僅只關乎產品本身，還包括了您整個購物旅程每個步驟的體現。

Rest assured, our dedicated customer service team is here to cater to every detail of your order. Your package is meticulously prepared and dispatched within 24 hours of your order placement. We enlist premium logistics services to ensure your treasures reach you swiftly and safely, so you can start your ordered items without delay.

5. 我們網站上的內容

除了銷售產品以外，LMCHING還在博客分享有關韓國護膚的文章。這些文章涵蓋了韓國爽膚水、潤膚霜、護膚程序等主題。

Our goal is to provide valuable knowledge assisting customers in selecting the right Korean skincare items and properly applying them. These blog posts are carefully curated and edited by our team of Korean skincare experts. They have received glowing praise and feedback from readers who learned how to build optimal Korean skincare regimens from their recommendations.

基於得到廣泛讀者的贊譽，我們最近擴展了我們博客的內容，現正涵蓋歐洲護膚及香水類產品。我們詳細解析法國精華科技、解讀意大利獨立香水的香調，並提供專業的歐洲植物成分詞彙表。

Experiencing these products firsthand has only augmented our readers’ skincare education. However, all content on our site is for informational purposes only and is not intended to be a substitute for professional medical advice, diagnosis, or treatment.

6. 我們的優勢

6.1. Lightning-Fast Dispatch & Delivery:

我們了解每個客人都希望你的產品能迅速送達你的手上。這就是為什麼LMCHING對我們如閃電般快速的訂單處理系統感到自豪。一旦您的訂單被確認，我們的專業團隊將不懈努力地確保您的訂單在24小時內發貨。我們知道每位客戶的時間都是十分寶貴。我們致力於以前所未有的速度和效率將您的產品送到您的府上。選用LMCHING的服務，令你從此告別漫長等待的沮喪，正式展開向一場極高效率的購物體驗。

6.2. 優質的進階運輸選項：

LMCHING與Aramex、DHL、DPEX和FedEx®等知名物流公司建立了戰略合作夥伴關係。這些合作夥伴關係使我們能夠為您提供優質和有效率的運送選擇。請您可以放心，我們將以最謹慎和最優先的態度處理您的訂單，務求產品如期送達您的府上，讓您倍感安心。

6.3. 卓越的客戶服務：

在LMCHING，您的滿意不僅是我們的首要任務，更是我們堅定不移的承諾。我們專業的客戶服務團隊都會竭誠為您提供一條龍所需的協助。我們平均客戶回覆的時間僅為3小時10分鐘。LMCHING的客戶團隊的宗旨：滿足每位客戶的需要是必要的，超越客戶的期望才是我們的目標。

7. 我們的獎項

After years of operation and dedicated service to our customers, we are proud to announce that we have been awarded the Google Trusted Store Badge by Google. This recognition is a great honor for us and serves as a source of motivation to further enhance the quality of our services.

Alongside our esteemed achievement of receiving the Google Trusted Store Badge, LMCHING is also proud to announce another significant accolade. We have been honored with the prestigious title of "The Most Reputable Global E-commerce Enterprise for Skincare and Beauty of the Year," awarded by BUSINESS INNOVATOR.

這個備受推崇的多媒體平台以其富有洞察力的商業信息和營銷在香港而聞名。它認可了我們在護膚和美容產品上的全球電子商務領域堅定地位。

該獎項證明了我們不僅供應優質產品，還致力於提供卓越的在線購物體驗，在全球範圍內重新定義美容電子商務的標準。

此外，我們對客戶滿意度和優質服務的承諾也體現在不同平台的客戶評論中。 我們很高興與大家分享，在 Trustpilot（一個以真實、公正的客戶評價而聞名的平台）上，LMCHING 已被數百名客戶評為令人股舞的 4.9 分（滿分 5 分）。 該評級真實反映了客戶對我們和我們產品的信任和信心。

It motivates us to continuously strive for excellence and maintain the high standards that our customers have come to expect from LMCHING. These recognitions inspire us to uphold our mission of bringing the best in skincare and beauty to our customers worldwide, ensuring that every interaction with LMCHING is a step towards unparalleled beauty and wellness.

8. 我們的聯絡方式

• 公司全名：LMCHING Group Limited
• 公司簡稱：LMCHING
• 創辦人：李妙菁
• 公司總部：香港葵涌葵昌路38號豪華工業大廈1樓A室
• 東南亞總部：越南胡志明市，第3郡，43 Nguyen Son Ha, TSA Building, 2樓全層
• 大洋洲總部: 澳洲，維多利亞州3103，博文246-250 白馬路
• 電郵: yourexpert@lmching.com
• 聯絡電話：+85236195561
• Website: https://www.lmching.com/

我們致力為客戶提供最佳的網上購物體驗。幫助我們的客戶愉快地購物，並讓你們一次又一次地回來，是我和 LMCHING 團隊最愉快的工作動力。

您的滿意是我們的執著！

希望您在 LMCHING 購物愉快！